Aditya Birla Minacs

BPO Jobs for Freshers at Aditya Birla

Job Description:

Walk in for an interview; walk out with an offer

Aditya Birla Minacs( Formerly Transworks) is part of the US $24 billion premium global conglomerate, the Aditya Birla Group. Aditya Birla Minacs was formed when Minacs, Canada's leading BPO company, and TransWorks, the BPO arm of Aditya Birla Group, joined hands to deliver a common vision: to become a leading global business process outsourcing (BPO) player

Walk in with copies of your updated resume , 2 passport size photograph,school & graduation marksheet & certificates and ID proof to collect your on-the spot offer on July between 11:30 am to 4:30 pm .

Aditya Birla Minacs(Formerly Transworks) is on the lookout for young, dynamic candidates ready to serve our overseas clients on a variety of processes.

Requirement : Technical Support representative (Voice)

Customer Support representative(Voice)

undergraduate ( 24 months of gap after 12th)
Graduate( with or with out exp)


candidate will undergo written test


Request you to plan your schedule accordingly and arrive at the venue 15 min prior to your interview time.

Walk in interview at::

Aditya Birla Minacs(Formerly Transworks Information Services),
Level 3 Block 4, Prestige Blue chip
Near Dairy Circle
Oppsite Christ College
Hosur Road Bangalore


Interview Date: 22/07/08 to 25/08/08
Monday To Friday
Timings: 11:00am to 5:00pm

Contact Person: Vidya
Contact Number:080-41197012


About Company:
TransWorks Information Services Ltd. was founded in May 1999 by two engineers—Rizwan Koita and Jagdish Moorjani—in Mumbai. Within 18 months, the Indian contact center company quickly grew to nearly 200 employees.

In June 2003, TransWorks became a wholly owned subsidiary of the Aditya Birla Group, with the vision of accelerating its growth and becoming one of the top BPO players in India.

In August 2006, Minacs was acquired by TransWorks.

In November 2007, Minacs and TransWorks came together as a single brand— Aditya Birla Minacs—while continuing with the well-known trade name Minacs for day-to-day usage. Together, with our stakeholders, employees and clients on three continents, Aditya Birla Minacs looks forward to many more dynamic years of serving our customers and engaging our employees.



Aditional Information

Experience: 0 - 1 years

Education: Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location: Bangalore

Key Skills: Excellent communication skills

Industry: IT Enabled Services

ITC INFOTECH JOB

Job Title Software Engineer [DotNet]

Description About ITC Infotech :

ITC Infotech , A Global IT Services company, is a 100% subsidiary of the USD 4.75 billion Indian conglomerate ITC Ltd. ITC Infotech is an SEI CMM Level 5 software services & solutions provider.

ITC Infotech has established itself as a key player in the offshoring arena, growing at a compounded annual growth rate (CAGR) of around 85%, outpacing most of its industry counterparts.

Eligibility:

- BE/BTech - 2007 & 2008 Passout.

- DotNet certification will be given preference.If you have any such certification kindly mention the same while filling the application.


Skills Required:

* Must have done a project in Desktop / Windows application & Web Applications

* Knowledge of

- SDLC & OOAD
- C# or VB .net language
- ASP .net including web concepts like HTML, Java Script, CSS, XML.
- RDBMS - SQL Server / Oracle

Event Date: 18th August 08 in Bangalore


Job Locations Bangalore
Note: Locations are subject to change.

Salary Offered From Rs. 245000.0 To Rs. 245000.0

Last Date to Apply 14/08/2008

Company Website (www.itcinfotech.com )

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Business process outsourcing (BPO)

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.

Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization.^[1] However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.^[2]

BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.

Callcenter

A call center is an office where a company's inbound calls are received, or outbound calls are made. Call centers are increasingly popular in today's society, where many companized have centralized customer service and support functions. Call centers employ many staff in customer service, sales and support functions.

Call centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the call center, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, call centers can make either incoming or outgoing calls. Some call centers focus on answering inbound calls, such as a bank that gives out a toll-free number for customers needing assistance. In that case, call center representatives can give account balances and take loan applications over the phone. Other call centers focus on outbound calls, such as a survey company. In that case, survey representatives make outbound calls to ask people to answer survey questions over the phone.

Call centers provide a number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries. Call centers also centralize the technology needs of companies, allowing major telecommunications setups to be installed in a small handful of call centers instead of a number of smaller offices, making upgrades and training easier to complete.

Many call centers use a number of different technologies to help improve performance and customer experience. Inbound call centers often use automatic call distribution, in which incoming calls are assigned to representatives on the order they are received. Other call centers utilize call monitoring, in which customer calls are randomly monitored by quality assurance staff to ensure that phone representatives meet customer needs. Call center technology evolves constantly, helping call center staff assist customers more efficiently and effectively.

Call centers have been increasingly popular as outsourcing increases. With outsourcing, companies contract out some functions to other companies. As it can be expensive to maintain call center equipment and staff, some companies choose to outsource their telephone functions to an external call center. In this case, external call center staff can be trained to answer phone calls from a number of different companies.